When Top Draw takes on a new client, one of the first things we typically do is ask for access to the following accounts:

  1. Domain
  2. Web host

These are just a few of the tools we need to set your project up for success.


Granting Top Draw access to your Domain Account

Giving Top Draw access to your domain accounts allows us to straighten out what is often a confusing area for our clients. In many cases, domain registrations are done once and then forgotten. In fact, it’s not uncommon for staff to have moved on so that no one in an organization is even aware of them, or who is listed as the contact for the domain. We always want to make sure this information is up-to-date, and that domains aren’t spread across multiple registrars, since this makes them harder to manage. We even offer domain transfer and management services to ensure your domains are tracked and renewed.

Gaining access to a domain account varies depending on the registrar, but typically what we need is a username and password.

Another technical area we need access to is your DNS, the service which controls where requests to your domain go. Sometimes DNS and domains are in the same place, not always. Granting us access to both your domain and DNS helps to ensure that changes can be made quickly when your site is ready to launch. It will also save us a lot of time in the event that you want to transfer your domain/DNS/hosting to a different provider.


Granting Top Draw access to your Web Host Account

When it comes to web host accounts, we’re generally referring to a couple of different elements—your FTP information and access to your web control panel. Many hosting companies provide you with a control panel which allows you to modify many elements of your hosting, while the FTP information gives us access to your site’s files. This is necessary to make changes to your existing site or to upload your new site. The control panel is used for many different purposes, including setting up and managing databases, backups and emails.

We recommend Dreamhost as our host of choice. One of the advantages of going with Dreamhost is that it allows you to share out access to your account with others. The instructions below demonstrate how we recommend our clients setup and share Dreamhost accounts with our technical team.

  1. Go to http://www.dreamhost.com, then go to Servers > Virtual Private Server
  2. Select the 600MB for $30/month option and click Sign Up
  3. Follow the instructions to create the account and set up payment
  4. Once the server is set up and you have access to the Dreamhost Panel, login to the panel and go to Users > Account Privileges
  5. Click on Grant Privileges to a New Person
  6. For the email address, enter domains@topdraw.com. For the name, enter Top Draw, then check all of the checkboxes and submit. This will give us permission to access your account and get everything setup, including backups.

We hope you find this information helpful when we make technical requests. Remember, if you have any questions or run into any problems, don’t hesitate to contact us and we’ll walk you through the process.